Returns & Exchanges We want you to strictly love your KRINIA Jewelry purchase. If, for any reason, you are not completely satisfied, you may return your item within 14 days of receipt for a refund or exchange.
Please note the following conditions:
- The item must be in its original, unworn condition and in its original packaging.
- Sale Items: Items purchased during a promotional period.
- Return Shipping: The customer is responsible for all return shipping costs. Shipping fees are non-refundable.
Defective or Damaged Items: Quality is our priority. In the unlikely event that you receive a faulty or damaged item, please contact us immediately. We will arrange for a free replacement or repair at no extra cost to you.
How to Return an Item: To ensure a smooth return process, please follow these steps:
- Contact Us: Before returning any item, please email us at kriniajewelry@gmail.com with your order number and the reason for the return.
- Receive Instructions: We will reply with detailed instructions and the return address.
- Pack Carefully: Securely package the item in its original box to prevent damage during transit.
- Ship: We strongly recommend using a tracked shipping service. We are not responsible for items lost or damaged during return shipping.
- Processing: Once our warehouse receives and inspects the return (usually within 10 business days), we will process your refund or exchange.